Delivery & Payment Information

SHIPPING

Orders are usually shipped within one working day of our receiving payment. You should expect delivery in 1 to 4 working days. Orders received before 12 noon generally get processed the same day. All goods will be delivered within the statutory performance period of 30 days (from the date of payment).

INCORRECT ORDERS

It is the customer’s responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error.

DAMAGED DELIVERIES

All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge, or- if we are unable to replace the items- a full refund to the value of the damaged item(s).

PAYMENT OVERVIEW

The ordering or “Checkout” process from Liquid Essences is designed to be as simple and as stress free as possible. We want for you to be able to quickly work your way through with no interruptions or errors to that we can get your items dispatched as quickly as we can.

You can either make an account with us, the advantage of this is that you will have easy access to your order history as well as other functionality that is designed to give you additional information on your history with Liquid Essences supplies. Once you have made your account, you can log in using the same information each time – this will save all of your details so that you don’t need to re-add them each time. The other option is to work your way through the checkout process as a “Guest” this is quicker, but you won’t be able to re-access your order through your account, because you don’t have one.

You will need to select an address for delivery, the address that your card is registered to as well as the details of your card and other bits of important information including postcode, telephone numbers and your name.

Once all this has been done, you will be given an order number and a confirmation email will be sent to you containing all the information you need to track the order, estimated delivery time and how to get in touch with us if something out of the ordinary happens.

ADDING PRODUCTS TO YOUR BASKET

If you have found your products and you are happy with your choice, it’s time to add them to your basket so you can proceed to the checkout where the items can be paid for.

Each product should have an easily visible button which says “Add to basket”, all you need to do is click this and you will be informed instantly that it has been successful. It’s important to note that at this stage, you haven’t yet paid for your item, you have just added it into your shopping basket as you would in a supermarket to prepare you for the checkout.

If you can’t find the “Add to basket” button, there should be some more information on the page which explains why this is, most likely, it is out of stock – you can always get in touch with our customer care team for more information.

HOW TO KNOW WHETHER OR NOT YOUR ORDER WAS SUCCESSFUL?

You will know that your order has been successful when you reach the “Order confirmation” page, this will contain a message telling you that it has been successful along with an order number. The order number is used as a unique reference – if you ever need to contact us about your order, this number will mean that we can locate and deal with any issues quickly.

You will also receive a confirmation email informing you of all the same information.

HOW TO PROCEED IF YOUR ORDER IS LATE

We aim to make sure that every single one of our orders is delivered on time, however, in the rare situation of which your order is late, you can “Track your order” in the my account area of our website to find out exactly where it is, or get in touch with our customer service team who will rectify the issue as quickly as possible.

WHAT DO YOU DO WITH MY INFORMATION?

You can rest assured that your information is being used safely and responsibly. For a full breakdown of how we manage customer information, take a look at our privacy policy.